Frequently Asked Questions (FAQ)



What is new in the Learning Portal?

We did some nice housekeeping based on our Learners’ feedback. Your new Learning Portal is now more efficient and easier to navigate.

With a more streamlined course catalogueue, you can find the right course at the right time.

Also, finding support is just one click away. The new Learner Support tab located on the main menu bar will provide direct access to Instructor-led training options, quick links to product documentation, TechCommunities or, 1:1 coaching from one of our subject-matter expert Instructors in Professional Services.

Why did Software AG make this upgrade?

The main objective of enhancing the Learning Portal is to simplify your experience just as Software AG technologies look to simplify the connected world through digital transformation.

We started this journey of improvement for our learners. We want to make sure you can comfortably complete your training and start gaining value from our products.

Can this upgrade affect my training progress?

No, we migrated your training history to your new Learning Portal. Moving to a new place was never easier. You can simply look in your dashboard for your active courses in the “My Learning History” tab to resume your training.

Can I expect more changes in the Learning Portal?

We’re not stopping here. This is the first of many platform enhancements to come. Don’t be surprised if you spot a few changes here or there. For any major improvements, we’ll make sure to add information here in the Frequently Asked Questions.

Does Software AG offer FREE Training? If so, what is available for FREE?

Since June 8, 2021, Software AG began offering FREE access to ALL self-paced training courses through the Learning Portal. This includes courses available for Awareness, Evaluation, Onboarding, and Continuous Learning, as supported by Software AG’s Learner’s Journey.

How is this different to what was available for FREE before?

Software AG began offering “Basic” courses under the Learner Journey (Evaluation stage) at no charge in 2020. These courses provide a basic understanding of product features and functionality. Based on positive feedback from our users and Software AG’s commitment to helping our customers gain value as quickly as possible, we decided to make all self-paced training available to the Community, Customers, Partners, etc. at NO CHARGE.

This change includes:

Essentials: Used to onboard new customers and Partners.

Delta Training: Used to build awareness of new functionality and drive upgrade activity. Electives: Used to help users implement optional features within their environments.

And there is much more to come.

Why self-paced? Does it work?

Self-paced training allows organizations to train more people without disrupting work schedules or coordinating classrooms, all while driving greater adoption rates even faster. While self-paced training doesn’t replace the real-time, human interaction of being in a classroom with an instructor and peers, the Pandemic has forced us all to find other ways to ensure employees can perform even under difficult circumstances. Not only has self-paced training proven to be an acceptable substitute, but also Learning Leaders in the industry are now touting an increase in knowledge retention rates from 10% (traditional instructor-led training) to 25-60% (self-paced training). Self-paced training is not only a growing trend but a new way of life for companies on a global basis.

Why did Software AG make this change?

Primarily, when customers invest in technology, they are looking to gain the promised “value” as quickly as possible. To remove any time and cost barriers to success, Software AG has decided to offer an innovative approach to learning. The reason behind this decision is customer success. Software AG’s mission is to quickly onboard new customers and help existing customers fully leverage our technology.

What comes with each self-paced course?

Learners registered for a self-paced course have access to pre-recorded instructor presentations, pre-recorded product demonstrations, hands-on lab exercises, and solutions. For our cloud-based products, you can request access to a free tenant. For On-Premise-based products, an external lab environment using virtual machine technology is available for a purchase fee. Learners wishing to purchase this access will have 10 hours of lab time for a minimal fee. This option and instructions on how to purchase lab time will be available within the details of the on-prem, self-paced courses.

Will I experience anything differently if I elect to use the FREE-based option vs. the Fee-based option?

The content is the same for both delivery modalities. The real difference is learning preference. If you prefer to be live with an instructor and ask your questions in real-time, the fee-based option is a better fit. For Learners who do not have the time to schedule a class or the budget, self-paced training options will support their learning needs equally. The choice is up to you, the learner. We offer both options without any barriers to success.

How does it compare with the Fee-based services available through the Software AG Professional Services team?

We recognize that some learners prefer having a face-to-face experience with a Software AG Instructor. Therefore, Software AG will continue to offer Public, Private, and Customized fee-based services using our Professional Services organization. All learners (Instructor-led and self-paced) will utilize the same content.

For more information regarding the PS-ES Educational offering, go to Expert Learning – Professional Services or contact them at PS-ES-Practice-Community@softwareag.com for pricing and scheduling.

Are all courses now available in self-paced format?

Most Software AG standard products are now available in a self-paced learning format. To determine if your class is available as a self-paced course, locate it in your Catalogue, click on it and refer to the “Delivery Method” of the course description. Here you’ll find which options are available and the duration of the investment. If you find the course you need is not available in a self-paced format, please reach out to Software AG’s Professional Services organization to discuss Instructor-led options.

I can't access the course videos or the hands-on lab. What am I doing wrong?

First, check you have enough bandwidth connectivity. If you are accessing the course via VPN, please check with your Network Administrator to ensure you can access these sites. For the course content to be available, you must have an account in the Learning Portal and be logged in. Also, prior starting any course, the Terms and Conditions must be accepted by clicking on the check box.

If you cannot access your training after complying with the previous instructions, you can try using a different browser, clearing the cache, or accessing from a private/incognito window.

I can see an introductory video, but I do not have access to the full course content. Am I missing something?

First, make sure you have set up a learner account. With an established account, you can register for courses and gain access to training content.

If you have a confirmed account and have registered for the course you want to learn, be sure to accept Software AG's Education Terms and Conditions by selecting the checkbox found inside your course. It will unlock all associated assets and activities.

Will I have access to the course materials for future reference?

Yes, all students will receive access to a full set of digital course materials that are downloadable once your registration is confirmed.

Can I share the course materials with others in my organization?

The course materials are licensed for a named user/student. If others in your organization require the training, please provide them with a link to the Learning Portal to set up their account.

Is the training available in my language?

All our self-paced and e-learning training is available in English.

How long does it take to complete an Essentials course?

Essentials courses vary in duration and by the student. You can find an estimated course duration on the course description in the Learning Portal. Once your registration for the Self-Paced course version is confirmed, you will have access to the course that includes Basic, Core, and any optional Electives available.

Is it necessary that I complete the Basic portion of the Essentials course?

Yes, Essentials is comprised of three parts: Basic, Core, and Electives. Basic and Core are needed to prepare you for any given project and/or Certification. Electives are optional and can be taken during your Essentials access period or in the future.

Once I’ve completed an Essentials course, what are the next steps?

Students completing Essentials are now able to begin project work and/or Product Certification.

How do I create a Learner Account?

To set up an account, click on the “Log in” or “Start your learning” button in the main page of the Learning Portal. Select “Create an account “, complete the required fields and submit. You will receive an email to confirm your registration. Using your new credentials, you can log into your account and start learning.

Partners with a valid agreement must log in via Empower in the button located below the user and password fields.

How do I find and sign up for a self-paced course?

Log in to the Learning Portal and go to the Catalogue tab at the top menu bar to find the course of your interest.

You can narrow down your search using the search bar or the filter panel on your left. Once you find the course you are interested in, click on it to read the course description. Here you can find the learning objectives for the course, course content topics, delivery method, and even estimated duration. If the detail confirms your interest, click on Sign-up at the bottom of the page.

Assuming you have established a learner account and logged in, you should have immediate access to the course and its content after accepting its Terms & Conditions. The Learning Portal will then track your learning history in one place; this feature allows you to go back and review it at any time.

Where do I find my courses? Do I need to search in the Catalogue every time?

With all self-paced courses available for FREE, you can keep your skills up to date, you can stop and start the course as often as you like. After singing up, you will have direct access to your courses from your Learner Dashboard in the Home page under “My Active Courses”. If you would like to refer to courses you completed before, you can go the “My Learning History” tab where you’ll have access to ALL your previous and on-going training.

Can I use an owned environment to complete the labs?

In some cases, exercise files are included in the course content, making them available for download. In these cases, you can download the content into your environment under your responsibility. Software AG does not own any liability or provide a warranty against issues caused by the installation of files or additional software, nor is Software AG available to support in the installation or troubleshooting of this effort.

To make it easier for you and avoid any issues, we strongly recommend utilizing the FREE cloud-based lab environment and/or, the minimal fee-based, hosted, on-prem lab environment available to support course exercises. For more information regarding warranties and limited liability, please refer to Software AG Training Terms and Conditions.

How do I access the hands-on labs for my course?

During the course (self-paced or Instructor-led), your instructor will provide more information on the hands-on lab environment designed for your course.

Is it possible to extend access to the hands-on lab environment even though I've completed the course?

If your course provides access to a free trial tenant, you will need to review the terms of your trial. If your hands-on lab environment is provided by our lab Partner, you can continue to purchase another session of 10 hours. All ReadyTech lab extensions must be purchased BEFORE the original lab time expires, otherwise, the system will wipe the lab clean. It is not possible to retrieve your work after this action has taken place.

What are the available product certification exams?

Software AG is also offering a NEW Certification program. The new program now offers two levels of Certification: Associate and Professional. The Associate Level Certification is achieved by completing a Basic level course and the associated quiz. Learners who earn a passing score on it will be eligible for a Digital Badge. The Professional Level Certification is a more traditional approach to becoming certified. Learners wishing to sit a Professional Level certification can register for an exam and an exam session with Proctor U based on their availability. Although we offer and recommend prior training, it is not a requirement for Professional Level Certifications.These are a fee-based proctored exams. Learners achieving 66% or higher on the Professional Certification are eligible to receive a Digital Badge.

For a list of Professional Level Certification options, you can filter your Catalogue by Badge > Professional or using this direct link.

How much does the Associate Level Certification cost?

All Associate level Certification exams are FREE. The exams are not proctored and can be found within any Basic level course.

How much does the Professional Level Certification cost?

Professional Level Certification exams scheduled with ProctorU are $180 USD.

What is the format of the Professional Level Certification exam?

All exams are multiple-choice and vary in length and duration. For exam details, please refer to the certification description of the corresponding certification course.

You can find more information in the ProctorU Resource Center.

Can Exam Sessions be paid through an invoice?

All payments are handled through Software AG's Proctoring Partner, ProctorU. ProctorU is only able to accept credit card payments for Certification exams. The payment is done when scheduling your exam session.

What should I do to prepare for an upcoming Professional Certification?

We strongly recommend completing the Essentials course related to the exam at no charge through Software AG's Learning Portal. This provides you a better understanding of the topics covered in the exam.

You can find more information in the ProctorU Resource Center.

How much time is allowed for my exam?

Software AG Professional Level certifications are closed book and timed. For a complete description of the exam, the time allowed, and the passing score required to gain a Certification and a Digital Badge, please refer to the certification description available within each certification course.

How do I register for a Professional Level Certification Exam?

You can choose your professional certification from our Catalogue. Once you find the certification of your interest, proceed to sign-up. To do this, review the exam details, at the bottom of the screen, click on Sign up Now to register. Next, click on Book Your Exam Session to book your Proctor with ProctorU. You will need to create an additional account with ProctorU.

Who is ProctorU?

ProctorU is Software AG's Proctoring Partner. ProctorU has proctors located around the world so you can schedule your exam session based on your availability.

Are exams only offered online or can I go to a Software AG testing center?

Software AG has partnered with ProctorU to offer online exam sessions. ProctorU has proctors around the world providing schedule flexibility. Should you have questions or need special accommodations, please contact us at Learning.Portal@softwareag.com.

Can we provide our own Proctors?

To avoid any bias and to ensure exams are administered properly, Software AG's Certification Program does not permit the use of any non-authorized Proctor. Proctoring service is available through ProctorU.

Are there any technical set up requirements for my online exam session?

Yes, as you register for your exam session with ProctorU, ProctorU will provide you with set up instructions with the ability to test your environment to ensure you are prepared. Your setup and testing should be completed within 24 business hours before the exam date/time, and from the location where the exam will take place.

You can find more information in the ProctorU Resource Center.

Once I register for a Professional Level Certification, what can I expect?

Once you register for your Professional level Certification within the Learning Portal, click on the Sign up for your exam session button. This will allow you to schedule your exam session with ProctorU. You will be required to set up an account with ProctorU and agree to the terms and conditions of their service. To confirm your session, you will be asked to pay for your exam using a credit card. The fee is USD 180 per exam attempt. Once your payment is accepted, you will receive an email confirmation from both the Learning Portal, confirming the exam selected, and from ProctorU, confirming the date/time of your exam session. All Software AG Professional level Certifications are closed book. Therefore, no materials (including screenshots), mobile phones, tablets, software, or applications outside of what is required for the exam may be present in the exam environment.

You can find more information in the ProctorU Resource Center.

What should I expect during the exam?

It is a timed exam. You should arrive 15 minutes before your scheduled exam for check-in. Your Proctor will provide you with the password to start your exam prior your scheduled session. The Proctor does not know the Exam content and is unable to answer any test-related questions. Their job is just to ensure that the Exam is being administered according to the Software AG Certification Policy. The Proctor cannot stop, restart, or extend the exam session time. Once the exam access period has expired or the exam has been submitted (whichever comes first), the exam will automatically shut down and access will be lost. The system will grade your exam and provide you with the score.

What time should I plan to arrive for my confirmed exam session?

Arrive 15 minutes before the scheduled time. Upon arrival, you will be introduced to your Proctor, asked to see your ID, and complete the check-in process. This step is critical to ensure you are fully prepared. It takes 15 minutes approximately and should not impact the time reserved for the test. Proctors cannot extend or restart the exam clock. Therefore, anyone arriving late will lose exam time while the check-in process occurs. Anyone arriving 15 minutes AFTER the confirmed exam start time will be considered a no-show and lose any fees paid in advance.

What should I bring with me to my exam?

Candidates confirmed for a Professional level exam should bring a computer, have access to high-speed internet that has met the requirements recommended by ProctorU (hard wired is recommended), have your camera turned on, and a valid government-issued, picture ID. Your Proctor will ask for this at the beginning of your exam session and walk you through the check-in process.

Are breaks permitted once the exam starts?

No, please ensure you have eaten and had a bio break before the start of the exam session. Once the session begins, breaks are not permitted.

What happens if I lose contact with my Proctor during the exam? What should I do?

Candidates are not permitted to move forward with an exam even if they have access, outside the presence of a Software AG-approved Proctor. If you lose contact with your Proctor, please contact the Proctor using the contact details provided at the beginning of the session. If you are unable to regain contact within 5 minutes, you will need to reschedule your exam.

You can find more information in the ProctorU Resource Center.

What happens if I run out of time and do not finish the exam?

Once the exam duration completes, the system will submit your exam as it is. Assuming you have met the passing score required for Certification, no additional testing is required. If you have not received a passing score, you may elect to register for a retry once the 30-day waiting period is over. To schedule a retry, follow the instructions for registering for an exam.

What happens if I have technical difficulties during the exam session and am unable to complete the exam?

Software AG and ProctorU strongly recommend reviewing the setup and testing procedures found at How do I test my equipment? – ProctorU

If your machine and/or location do not meet the recommendations, you must find an alternative machine/location suitable for your exam session. If you have completed the testing and have unexpected problems, your Proctor will try to assist you in resolving them. To avoid any time issues with the exam, the Proctor will try to resolve the issue within 5 minutes. If there was no success, you will be asked to reschedule the exam. Rescheduled exam sessions have no charge, assuming you have completed all the necessary pre-testing in advance as requested.

What happens if I have technical difficulties during the exam session and am unable to complete the exam?

Software AG and ProctorU strongly recommend reviewing the setup and testing procedures found at How do I test my equipment? – ProctorU

If your machine and/or location do not meet the recommendations, you must find an alternative machine/location suitable for your exam session. If you have completed the testing and have unexpected problems, your Proctor will try to assist you in resolving them. To avoid any time issues with the exam, the Proctor will try to resolve the issue within 5 minutes. If there was no success, you will be asked to reschedule the exam. Rescheduled exam sessions have no charge, assuming you have completed all the necessary pre-testing in advance as requested.

What is considered an exam violation and what happens if I violate Software AG's Certification Policy?

Software AG's Certification Policy is provided within the terms and conditions agreed by each Learner as they register for your exam. Software AG offers two exam types: Associate (un-proctored) and Professional (proctored). All Professional level exams are considered closed book. This means no materials (including screenshots), mobile phones, tablets, software, or applications outside of what is required for the exam may be present in the exam environment. Any violation of Software AG's Certification Policy could result in a loss of exam fees in addition to being unable to sit the exam for 12 months or longer. This policy ensures any Certified Practitioner has met the required knowledge qualifications to earn the Certification.

What is Software AG's no-show policy?

Any Candidate confirmed for an exam session who does not show up at their confirmed date/time OR arrives 15 minutes after their scheduled time, will forfeit any fees paid in advance. Anyone needing to cancel a confirmed exam session should do so at least 24 hours in advance.

I scheduled an exam session, but I have an emergency and need to reschedule. Can I cancel?

Please refer to the information provided by ProctorU for more details on how to cancel an exam: How do I cancel my exam? – ProctorU

Keep in mind that cancellations must be done at least 24 hours prior the exam.

I need to reschedule an exam. How do I do this?

Please refer to the information provided by ProctorU for more details on how to reschedule an exam: How do I reschedule my exam? – ProctorU

Will my Certification status expire?

Certification is valid for 24 months from the date the certification is earned.

When will I be notified of the exam results?

The results of your exam will appear on your screen as soon as the exam has been submitted or the time has expired. After this, you can request your score at Learning.Portal@softwareag.com.

What happens if I don’t pass the Certification exam? Can I retake it?

Yes, if you do not achieve a passing score on a Professional Certification exam, you may retest in 30 days. However, we do recommend reviewing the Essentials course before your rescheduled session.

Are the exam questions posted somewhere that I can review in advance?

No, Software AG Professional level Certification is a closed book, Professional Level exam that seeks to validate your skills and product knowledge. The questions are not available in advance nor can questions or information regarding a past exam session be discussed with other candidates. To ensure you are fully prepared, please complete the recommended training for your exam, found in the exam guide. For more information, please review the Software AG Certification Policy.

What if I have a question about one of the exam questions or I would like to discuss a question, who do I contact?

The questions are not available for review before or after an exam session. Nonetheless, if you have questions or would like to provide feedback on the exam, please complete the evaluation that follows the exam session OR contact us at Learning.Portal@softwareag.com.

What if I took a Software Certification with another employer or through another company?

Software AG cannot validate skills, or the assessment of skills validated out of the Software AG Certification Program. The Software AG Professional Certification is made available exclusively through Software AG.

How does Product Certification work for Partners?

Product Certification is FREE for all Partners. To redeem your FREE exam, you must register for the Certification Exam through the Learning Portal, logging in via Empower. ProctorU will be automatically aware of your Partner status and ensure that you can proceed with a $0 checkout.

If I am a Partner and already scheduled to take an exam, do I need to take any additional actions?

Please contact your Partner Account Manager to determine which process you should follow.

Are courses offered by a Live Instructor?

Yes, if you prefer a LIVE Instructor, Software AG's Professional Services team can assist you with this request. They offer both Public (shared classroom), and Private sessions.

You can find upcoming Public Events in your dashboard, but if you are interested in a specific course, look for it in our Catalog and click on it to see if there is an event that suits your schedule. When there isn’t, you can contact Software AG’s Professional Services here to discuss your training options.

I am interested in a Public Event; how do I sign up?

To request more details about the event and sign up, click on the “Go to Event” button. This will show the event details where you can “Submit a Request” to sign up. Your booking request will be sent. A coordinator will reach out to you with more details such as costs.

Please note that this is not a booking confirmation. You will be informed when the event has been confirmed so you can proceed with any necessary arrangements.

There are no Public Events available for the course I need; can I request an event?

Yes, when there are no upcoming events for a course you can click on “Request LIVE Instructor” in the enrollment section to contact Software AG’s Professional Services team.

When there are no events in the course, you can contact our Professional Services team here. They will gladly contact you and take care of your request.

I would like to have a private training session, is that possible?

It is! The Professional Services team can arrange a private event for you or your company. You can simply click on “Request LIVE Instructor” in the enrolment section of your course and they will contact you to address your training needs.

How much is a public or a private course if I prefer a LIVE Instructor?

Pricing for LIVE Instructor-led training is based on regional daily rates. We will be happy to share this information with you. Click on the button “Request LIVE Instructor” in the enrolment options of your course and someone from our Professional Services team will reach out to you to provide more details. You can also contact them directly or find more details here.

What is a Digital Badge?

A digital badge is defined as an online validation of an achievement/skillset. Digital badging entails the use of blockchain technology, the same rapidly evolving technology upon which Bitcoin is based. This technology enables the digital maintenance and storage of achievement data as a badge. It is essentially a tamper-proof public digital ledger used to record and display information about your skills/credentials.

This should NOT be confused with a certification exam, which is a testing or assessment tool. A Badge is an award for achieving success.

Who is Credly?

Credly is the end-to-end solution for issuing and managing digital credentials. Credly works with organizations like Software AG to provide digital credentials to Prospects, Customers, Partners, and Employees, worldwide through their platform. Here you can link your badges to your favourite social media platform, email, website, or CV/Resume. With a n user account, you also search for available badging opportunities and create a personal brand based on skills and expertise.

Who is eligible to earn a Digital Badge?

Anyone (internal or external) who completes the eligibility criteria is eligible to earn a Badge.

How do I start earning badges?

To earn Associate Level badges, complete courses from the Digital Basic Training of our products. Completing any Basic-level courses with a passing score of 100% on the accompanying quiz will automatically allow you to earn a Digital Badge.

To earn Professional Level badges, you will need to take specific Professional Level certifications. While it is not mandatory, we highly recommend you complete the recommended training BEFORE attempting Certification.

This proctored, fee-based exam requires candidates to earn 66% or higher to be eligible for a Digital Badge.

For more information, you can visit https://www.credly.com/organizations/software-ag/badges

How quickly will I receive my Digital Badge after completing the requirements?

Once you complete the Digital Badge requirements, you will receive an automated message letting you know you have met the requirements as stated. You will then have the option to receive a PDF version OR accept the terms and conditions and gain access to a Digital version of the badge through Credly.com. By agreeing to terms, Software AG will share with Credly your exam details. Credly.com will require you to establish an account to keep track of all your digital badges including those earned through Software AG. When establishing an account, you can determine who sees what. You are in complete control of how public or private your credentials are through your account settings.

Which products provide Digital Badging?

Here is a list of all the Digital Badges available today:https://www.credly.com/organizations/software-ag/badges

If I have been certified in the past, am I able to receive a Digital Badge?

Digital Badges are only available with the new Associate and Professional Level Certifications. Any certification earned in the past is still valid but may not be eligible to earn a Badge. To determine if your certification is eligible for a digital badge, click here: https://www.credly.com/organizations/software-ag/badges

Where can I display my Digital Badge?

Badge earners can display their digital badges on LinkedIn, Facebook, and Twitter, via email signature, embedded in a website, or on a CV/Resume.

What if I do not want my Digital Badge to be public?

All personal details in your Credly/Acclaim profile can be kept private including your credentials/badge(s) and your Credly profile. You can configure your account however you prefer.

In addition, you can choose NOT to accept a Digital Badge. In this case, you will still have access to a paper version that is downloadable from the Learning Portal.

Does the Badge replace Certification?

Certification is an assessment of your knowledge and/or skillset whereas a Badge is earned when you achieve Certification. Therefore, a Badge could never replace Certification but hopefully, it will help to establish and further build your brand by acknowledging your achievements.

What's the difference between a Certification and a Badge?

Certification is a testing session by which skills are assessed and validated. Certification testing at Software AG now comes in two levels (Associate and Professional). Associate Certification requires completion of a Basic-level course and completion of the associated quiz but does not require proctoring.

Professional Certification is a more traditional level of testing of knowledge. While training is not required before sitting the Professional Certification, it is highly recommended. All Professional Level Certifications are fee-based proctored exams and must be scheduled in advance.

For a list of Professional Level Certification options, you can filter your Catalogue by Badge > Professional or using this direct LINK.

For Partners, you need to log in using your Empower Credentials and go to the same link above to see all the available schedules for partners.

You can now book your session through ProctorU according to your schedule.

A badge, on the other hand, is an award that demonstrates your skills. It can be presented on social media, email signatures, or on your CV/Resume. Digital Badges are secure and verified through a 3rd party provider (www.Credly.com).

Will Digital Badges expire?

Digital Badges are set to expire within two years. This provides sufficient time to update your skills and earn your next Badge.

Will I have to repeat all my training to be eligible for a new Digital Badge?

The new Digital Badges and the new Associate and Professional level Certifications became available on June 8, 2021. Previous certification credentials are still valid including printout certificates. However, Digital Badges are only available with the new program.

Can I earn more than one Badge?

An individual badge can only be earned once. However, there are no limitations with regards to the number of unique badges an earner can achieve as long as the required eligibility is met.

How can I keep my Digital Badge safe from someone wanting to use my credentials?

While badges are digital image files, the images are linked only to data hosted on the Credly/Acclaim platform. The link to the verified data helps to keep your credentials reliable and more secure than traditional paper-based credentials. Through your Credly/Acclaim account, this unique link only provides access to your profile and your achievements.

If I have digital badges or other credentials on Credly from programs outside of Software AG? Will all my badges be available in the same account?

Yes, you can access all badges or digital credentials within a single account .

If I have an existing Credly/Acclaim account but it is a different email address from the one I have registered with Software AG, can I still claim my Digital Badge?

Yes, you can easily add other email addresses to your Credly/Acclaim profile. This will ensure that all your Digital Badges will be assigned to your profile, no matter

which email address you are using.

You can do this by logging into your Credly account. Click on the Profile Icon and select Settings, then Account tab - where you will see the Add Email Address box.

Who I contact if I have problems or need support with my Digital Badge?

For all issues questions associated with earning your badge, please contact: learning.portal@softwareag.com

For all issues related to displaying your badge in Credly/Acclaim, please contact support@youracclaim.com

What happens if I need help while taking a course or have questions about what course to take?

Software AG’s Product Enablement has established a global email address for all learner questions: Learning.Portal@softwareag.com.

All questions will be answered within 2 business days.

I was recently unable to access my course due to system maintenance. Now that the system is available, can I resume the course where I left off?

Yes, learners whose courses were interrupted because of the system maintenance can resume their course without re-registering or restarting.

How often does the Learning Portal expect maintenance or downtime?

We are working to upgrade the platform, resulting in better navigation, easier search capabilities, and higher overall performance. Our new Learning Portal went live on July 18th, 2022. While we will continue adding enhancements for a better Learner Experience, we do not anticipate future maintenance blackout periods. In case one is required in the future, we will inform you upfront.

Now that the system is available, I am no longer able to log in. What should I do?

The system may require some users to reset their passwords before regaining access. To do so, please follow the prompts.